May 21st, 2010
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »
Tags: Business Strategies, Ceo, Climate, Competitiveness, Credit Crunch, Current Situation, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, Honest Communication, Incentives, Interaction, Loyalty, No Doubt, Premium Price, Proximity, Rewards, Uncertain Times
Posted in Edition 23 | No Comments »
April 28th, 2010
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »
Tags: Business Strategies, Ceo, Climate, Competitiveness, Credit Crunch, Current Situation, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, Honest Communication, Incentives, Interaction, Loyalty, No Doubt, Premium Price, Proximity, Rewards, Uncertain Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Complexity, Conversations With People, Cust, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Elisabeth, Employee Loyalty, Empowerment, Existing Customers, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Survivors, Unpredictable Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Author and Speaker Mark Holmes ask us if customer loyalty is increasing, and looks at how you can keep existing business, or create new sales opportunities. Read the rest of this entry »
Tags: B2b Markets, Customer Loyalty, Customer Testimonials, Decision Makers, Direct Mail, Doing Business, Existing Customers, Harvard Business Review, Initial Phase, Loyalties, Mark Holmes, Mistrust, New Territory, Personal Contacts, Previous Years, Receptivity, Sales Opportunities, Steady Stream, Stellar Reputation, Uncertain Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. Read the rest of this entry »
Tags: 5 Steps, American Society Of Quality, Ceo, Communication Channels, Continuous Feedback, Credit Crunch, Critical Situation, Customer Relationship, Customer Retention, Economic Crisis, Effective Communication, Existing Customers, Experiences, Financial Turmoil, First Contact, Hunting, Indifference, Lifetime, Reputation, Surveys, Voice Of The Customer
Posted in Edition 22 | No Comments »
March 24th, 2010
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? Read the rest of this entry »
Tags: 5 Steps, American Society Of Quality, Communication Channels, Continuous Feedback, Credit Crunch, Critical Situation, Customer Relationship, Customer Retention, Economic Crisis, Effective Communication, Existing Customers, Experiences, Financial Turmoil, First Contact, Hunting, Indifference, Lifetime, Reputation, Surveys, Voice Of The Customer
Posted in Edition 21 | 1 Comment »
March 24th, 2010
The value of establishing and tracking customer loyalty and engagement is that they provide some effective leading indicators into how your customers are going to behave. Read the rest of this entry »
Tags: Attrition Rate, Customer Attrition, Customer Centricity, Customer Experience Management, Customer Loyalty, Customer Retention, Customer Trust, Edge Of Chaos, Emmett C Murphy, Equity Share, Executive Dashboard, Existing Customers, Key Performance Indicators, Leading Indicators, Lifetime Value, Management Capabilities, Metrics, Rogers Group, Senior Executives, Share Of Wallet
Posted in Edition 21 | No Comments »
February 16th, 2010
The value of establishing and tracking customer loyalty and engagement is that they provide some effective leading indicators into how your customers are going to behave. Read the rest of this entry »
Tags: Attrition Rate, Customer Attrition, Customer Centricity, Customer Experience Management, Customer Loyalty, Customer Retention, Customer Trust, Edge Of Chaos, Emmett C Murphy, Equity Share, Executive Dashboard, Existing Customers, Key Performance Indicators, Leading Indicators, Lifetime Value, Management Capabilities, Metrics, Rogers Group, Senior Executives, Share Of Wallet
Posted in Edition 20 | No Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 16 | No Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 15 | No Comments »
