Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read the rest of this entry »
5 minutes on the value of customer service
June 22nd, 2010Your Customer Service: It’s Not As Good As You Think
June 22nd, 2010Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Your Customer Service: It’s Not As Good As You Think
May 21st, 2010Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Where Legendary Customer Service Begins
September 27th, 2009It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »
Where Legendary Customer Service Begins
September 27th, 2009It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..
You Are The Leader – Customer Excellence Begins With You
September 26th, 2009Your organization is like an engine – and you are the switch that can ignite excellence.. Read the rest of this entry »
The Most Important Customer Service Question
September 26th, 2009If marketing is the fuel for your business then customer service is the octane…
You Are The Leader – Customer Excellence Begins With You
September 26th, 2009Your organization is like an engine – and you are the switch that can ignite excellence.. Read the rest of this entry »