It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »
Where Legendary Customer Service Begins
September 27th, 2009Where Legendary Customer Service Begins
September 27th, 2009It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..
You Are The Leader – Customer Excellence Begins With You
September 26th, 2009Your organization is like an engine – and you are the switch that can ignite excellence.. Read the rest of this entry »
The Most Important Customer Service Question
September 26th, 2009If marketing is the fuel for your business then customer service is the octane…
You Are The Leader – Customer Excellence Begins With You
September 26th, 2009Your organization is like an engine – and you are the switch that can ignite excellence.. Read the rest of this entry »
Six universal drivers to assure customer satisfaction
September 25th, 2009A study in the summer of 2006 revealed (again!) that consumers rated customer service as the number one influence for their loyalty to a company. Read the rest of this entry »