May 26th, 2010
The CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read the rest of this entry »
Tags: Bottom Line, Ceo, Corporate Message, Customer Base, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Management, Customer Service Strategy, Customer Surveys, Danish Company, Downloads, Efficiency, Employee Engagement, Journeys, Measurements, New Business, Presentation, Presentations, Profitability, Satisfaction, Team Of Experts
Posted in Edition 23 | No Comments »
September 27th, 2009
The engagement levels of company employees can make all the difference between customer retention and defection.
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Tags: Absenteeism, Cornerstones, Customer Loyalty, Customer Relationships, Customer Retention, Defection, Direction, Downturn, Economic Times, Economy, Employee Engagement, Integrity, Internal Communications, Investments, Key Areas, Milloy, Point Checklist, Recession, Speculation, Strategy Consultant, Workforce, Worry
Posted in Edition 14 | No Comments »
