September 26th, 2009
These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Read the rest of this entry »
Tags: 23 facts, American Banks, Contact Center, Customer Defection, Customer Experience, Customer Experiences, Customer Loyalty, Customer Retention, Customer Satisfaction, Customer Service Strategy, Defection Rate, Dissatisfied Customers, Existing Customers, facts on customer loyalty, Good Customer Service, Inbound Service, Mckinsey, Retail Bank, S Sales, Six Times, Typical Company, Unhappy Customers
Posted in Edition 05 | No Comments »
September 25th, 2009
You probably already do know this, or at least some of this. But then again, I have learned through experience that repetition helps.
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Tags: Advocates, Competitor, Dissatisfied Customers, Existing Customers, Important Facts, Loyal Customers, Repetition, Six Times, Typical Company, Unhappy Customers
Posted in Edition 03 | No Comments »
