February 15th, 2010
Stress, confusion, uncertainty and even fear—these emotions are surging in the customer because of the economic crisis. Read the rest of this entry »
Tags: Anxiety, Brand Equity, Commoditization, Customer Experience, Customer Profitability, Desirable Outcomes, Differentiation, Economic Crisis, Economic Downturn, Emotions, Indifference, Mentality, Mindset, Mindshare, Psycho, Ride Out The Storm, Stressful Times, Uncertainty, Value Perspective, Value Proposition
Posted in Edition 20 | No Comments »
September 26th, 2009
Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. Read the rest of this entry »
Tags: Competitive Products, Competitor, Customer Loyalty, Customer Satisfaction Index, Differentiation, High Customer Satisfaction, Leads, Lt, Mature Markets, Quality Level, Relationship, Simplest Form, Supermarket Chain, Sustainable Competitive Advantage, Switching Costs, Value Proposition, Value Propositions, Wellspring
Posted in Edition 13 | No Comments »
September 26th, 2009
Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are different types of loyalty-qualities. Read the rest of this entry »
Tags: Amp, Competitive Products, Competitor, Customer Loyalty, Customer Satisfaction Index, Differentiation, Gt Value, High Customer Satisfaction, Leads, Lt, Mature Markets, Quality Level, Relationship, Simplest Form, Supermarket Chain, Sustainable Competitive Advantage, Switching Costs, Value Proposition, Value Propositions, Wellspring
Posted in Edition 12 | No Comments »
September 26th, 2009
According to a recent report, outstanding customer service is more important than low prices and quality products. Read the rest of this entry »
Tags: Adele, Bad Experience, Call Center Agents, Call Center Customer Service, Channel Choice, Choice Customers, Consumers, Convenience, Customer Expectations, Customer Experience, Customer Service Centers, Customer Service Professionals, Differentiation, Experience Report, Harris Interactive, Loyal Customers, Negative Experience, Negative Experiences, Outstanding Customer Service, Outstanding Service, Quality Products
Posted in Edition 06 | No Comments »
