Return on Behavior Magazine » Customer Value http://www.returnonbehavior.com Home for marketing and customer service professionals who go that extra mile for knowledge Thu, 01 Jul 2010 02:25:26 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Achieving more value with less http://www.returnonbehavior.com/achieving-more-value-with-less-2/ http://www.returnonbehavior.com/achieving-more-value-with-less-2/#comments Fri, 21 May 2010 09:06:21 +0000 Elisabeth Goodman http://www.returnonbehavior.com/?p=2124 http://www.returnonbehavior.com/achieving-more-value-with-less-2/feed/ 0 Achieving more value with less http://www.returnonbehavior.com/achieving-more-value-with-less/ http://www.returnonbehavior.com/achieving-more-value-with-less/#comments Mon, 26 Apr 2010 11:07:41 +0000 Elisabeth Goodman http://www.returnonbehavior.com/?p=2084 http://www.returnonbehavior.com/achieving-more-value-with-less/feed/ 0 Study finds word-of-mouth’s impact on loyalty http://www.returnonbehavior.com/study-finds-word-of-mouths-impact-on-loyalty-2/ http://www.returnonbehavior.com/study-finds-word-of-mouths-impact-on-loyalty-2/#comments Sun, 27 Sep 2009 19:52:40 +0000 TheWiseMarketer.com published by Pete Clark http://returnonbehaviormagazine.com.previewdns.com/?p=820 http://www.returnonbehavior.com/study-finds-word-of-mouths-impact-on-loyalty-2/feed/ 0 Study finds word-of-mouth’s impact on loyalty http://www.returnonbehavior.com/study-finds-word-of-mouths-impact-on-loyalty/ http://www.returnonbehavior.com/study-finds-word-of-mouths-impact-on-loyalty/#comments Sun, 27 Sep 2009 19:30:22 +0000 TheWiseMarketer.com published by Pete Clark http://returnonbehaviormagazine.com.previewdns.com/?p=776 http://www.returnonbehavior.com/study-finds-word-of-mouths-impact-on-loyalty/feed/ 0 Customer Expectations vs. Customer Needs http://www.returnonbehavior.com/customer-expectations-vs-customer-needs-2/ http://www.returnonbehavior.com/customer-expectations-vs-customer-needs-2/#comments Sat, 26 Sep 2009 15:48:56 +0000 Ray Miller http://returnonbehaviormagazine.com.previewdns.com/?p=708 http://www.returnonbehavior.com/customer-expectations-vs-customer-needs-2/feed/ 0 Customer Expectations vs. Customer Needs http://www.returnonbehavior.com/customer-expectations-vs-customer-needs/ http://www.returnonbehavior.com/customer-expectations-vs-customer-needs/#comments Sat, 26 Sep 2009 15:22:52 +0000 Ray Miller http://returnonbehaviormagazine.com.previewdns.com/?p=661 http://www.returnonbehavior.com/customer-expectations-vs-customer-needs/feed/ 0 Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation http://www.returnonbehavior.com/barring-unknown-unknowns-2008-will-be-the-year-of-customer-valuation/ http://www.returnonbehavior.com/barring-unknown-unknowns-2008-will-be-the-year-of-customer-valuation/#comments Sat, 26 Sep 2009 11:37:59 +0000 Graham Hill http://returnonbehaviormagazine.com.previewdns.com/?p=474 http://www.returnonbehavior.com/barring-unknown-unknowns-2008-will-be-the-year-of-customer-valuation/feed/ 0 Creating and Feeding the Customer Management Strategy http://www.returnonbehavior.com/creating-and-feeding-the-customer-management-strategy/ http://www.returnonbehavior.com/creating-and-feeding-the-customer-management-strategy/#comments Sat, 26 Sep 2009 09:58:12 +0000 Doug Leather http://returnonbehaviormagazine.com.previewdns.com/?p=391 http://www.returnonbehavior.com/creating-and-feeding-the-customer-management-strategy/feed/ 0