February 15th, 2010
Author Myra Golden looks at a case study of how you can still win back customers after things go wrong – by using the power of customer service. Read the rest of this entry »
Tags: 10 Years, Apology, Attitudes And Behaviors, Case Study, Cashier, Customer Confidence, Customer Service, Errands, Goodwill, Half Hours, Led, Medicine, Myra, Neighborhood Pharmacy, Organization, Remorse, Service Failure, Service Failures, Stock, Yesterday Afternoon
Posted in Edition 20 | No Comments »
November 26th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Expectation, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 18 | 1 Comment »
September 27th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability..
Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 17 | No Comments »
September 27th, 2009
Do you know how much your customers are helping you survive the downturn?
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Tags: Abc, Cappuccino Machine, Coffee Shop, Competitor, Credibility, Customer Service, Downturn, Economic Climate, Economic Conditions, First Timer, Gross Revenue, Relationship, Selden, Time Customer, Time Visitor
Posted in Edition 16 | No Comments »
September 27th, 2009
Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
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Tags: Ambassadors, Automation, Business Customer, Business Customer Service, Customer Loyalty, Customer Service, Customer Status, Experiences, Finance Sector, Global Economy, Good Experience, Industry Markets, Insurance, Loyal Customers, Mecca, Optimization Specialists, Paradigm, Rapid Decrease, Service Customer, Specific Products, Telco Industry, Vital Aspect
Posted in Edition 14 | No Comments »
September 26th, 2009
Then Why Do They Often Follow the Salesperson Out the Door?
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Tags: 10 Percent, Airline, American Airlines, Business Engagements, Commodity, Company Loyalty, Credit Card, Customer Interviews, Customer Service, Different Products, Durable Goods, Free Ticket, Loyalty Programs, Objective Criteria, Product Quality, Puppies, Puppy, Rebate Coupon, Salespeople, Salesperson, Southwest Airlines, Stiehl, Voice Of The Customer
Posted in Edition 10 | No Comments »
September 26th, 2009
Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services.
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Tags: Art Equipment, Cue, Customer Service, Exceed, Home Steps, Leaves, New Fitness Center, People, Reflection, Rude Service, Rule 1, State Of The Art, Time Rule
Posted in Edition 07 | No Comments »
