September 26th, 2009
If there is one thing that businesses still have to master, it is the art of customer satisfaction.
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Tags: Bad Customer Service, Customer Satisfaction, Customer Service Departments, Customer Service Training, Difficult Customers, Experiences, Frustration, Frustrations, Predicament, Raving Fans, Truth, Vent, War Of Words
Posted in Edition 09 | No Comments »
September 26th, 2009
In the increasing trend of out-sourcing customer service departments overseas, we look to giving you some very good reasons why it should be closer to home. Read the rest of this entry »
Tags: Acquisitions, Backwater, Closer To Home, Customer Service Department, Customer Service Departments, Empathy, Employee Morale, Exec Team, Management Team, National Cellular Network, Openness, Organiz, Profitability, Sales Marketing, Sales Organization, Salespeople, Service Folks, Silo, Silos, Snake, Team Meetings
Posted in Edition 06 | No Comments »
