June 30th, 2010
Tags: Aler, Bad Experience, Best Practices, Capability, Crm System, Customer Company, Customer Experience, Customer Experiences, Customer Profiles, Customer Relationship, Customer Satisfaction, Customer Service Section, Extremes, Feedback Loops, Greenwich Ct, Jai Press, Knowledge Management, Motivation, Operational Level, Optimal Customer, Responsible Employee, Service Encounter, Service Marketing, Significant Impact, Staff Knowledge, System Integration
Posted in Edition 24 | No Comments »
June 22nd, 2010
Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read the rest of this entry »
Tags: Back Button, Challenges, Customer Centric, Customer Satisfaction, Dictator, Empathy, Essence, Focus, Journey, Management Principles, Shoes On The Web, Stranger, Task Completion, Task Management, Technology, Web Management, Web Task
Posted in Edition 24 | No Comments »
May 21st, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Conversations With People, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Employee Loyalty, Empowerment, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Unpredictable Times
Posted in Edition 23 | No Comments »
April 26th, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Complexity, Conversations With People, Cust, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Elisabeth, Employee Loyalty, Empowerment, Existing Customers, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Survivors, Unpredictable Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Daniel Alcorn looks at 5 statistics you should consider before creating your next marketing strategy. Read the rest of this entry »
Tags: Alcorn, American Society For Quality, Business Income, Customer Experience, Customer Retention, Customer Satisfaction, Data Source, Economic Downturn, Edge Of Chaos, Eight Times, Emmett C Murphy, Forrester Research, Indifference, Lowenstein, Marketing Strategy, Modelers, Proactive Steps, Research Statistics, Slowdown, Usability Initiatives
Posted in Edition 22 | No Comments »
March 24th, 2010
Daniel Alcorn looks at 5 statistics you should consider before creating your next marketing strategy. Read the rest of this entry »
Tags: Alcorn, American Society For Quality, Business Income, Customer Experience, Customer Retention, Customer Satisfaction, Data Source, Economic Downturn, Edge Of Chaos, Eight Times, Emmett C Murphy, Forrester Research, Indifference, Lowenstein, Marketing Strategy, Modelers, Proactive Steps, Research Statistics, Slowdown, Usability Initiatives
Posted in Edition 21 | 1 Comment »
January 19th, 2010
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Read the rest of this entry »
Tags: Apologies, Better Business Bureau, Cable Company, Cable Television, Company Representative, Customer Satisfaction, Customer Service Support, Expanding Universe, Frustrations, Internet Cable, Internet Connection, Management Strategies, Management Strategy, Problem Resolution, Reputation Management, Tattered Reputation, Timely Manner, Twitter, Unparalleled Customer Service, Wait Times
Posted in Edition 19 | No Comments »
November 26th, 2009
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media..
Read the rest of this entry »
Tags: Apologies, Better Business Bureau, Cable Company, Cable Television, Company Representative, Customer Satisfaction, Customer Service Support, Expanding Universe, Frustrations, Internet Cable, Internet Connection, Management Strategies, Management Strategy, Problem Resolution, Reputation Management, Tattered Reputation, Timely Manner, Twitter, Unparalleled Customer Service, Wait Times
Posted in Edition 18 | 1 Comment »
September 26th, 2009
You can measure your company’s value by your customer service!
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Tags: Building Customer Loyalty, Business Units, Consumer Satisfaction, Customer Satisfaction, Customer Serv, Customer Service Center, Customer Service Data, Customer Service Representative, Customer Service Satisfaction, Data Suggests That, Declines, Exceptional Customer Service, Fluent English, Gap, Hoagland, Leanne, National Quality Research Center, Net Worth, Organizational Success, Quality Research, Satisfaction Index, Share Prices, University Of Michigan
Posted in Edition 12 | No Comments »
September 26th, 2009
Can we really trust what companies say to us? We look at the ways to avoid meaningless % facts – and let you really make a difference.
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Tags: 12 Months, Ambiguity, Business Process, Cause And Effect, Customer Care Hotline, Customer Satisfaction, Customer Survey, Customer Surveys, Desperate Attempt, Differentiators, Empiric, Empirical Research, Empirical Studies, Intervals, Irregularity, Misinterpretations, Niemeyer, Outstanding Customer Service, Pitfalls, Service Quality, Survey System, Time Spans
Posted in Edition 12 | No Comments »
