January 19th, 2010
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media.. A growing trend in the Twitter universe is customer service support. Read the rest of this entry »
Tags: Apologies, Better Business Bureau, Cable Company, Cable Television, Company Representative, Customer Satisfaction, Customer Service Support, Expanding Universe, Frustrations, Internet Cable, Internet Connection, Management Strategies, Management Strategy, Problem Resolution, Reputation Management, Tattered Reputation, Timely Manner, Twitter, Unparalleled Customer Service, Wait Times
Posted in Edition 19 | No Comments »
November 26th, 2009
The way in which we care for customers is expanding fast. Welcome to the exciting world of social media..
Read the rest of this entry »
Tags: Apologies, Better Business Bureau, Cable Company, Cable Television, Company Representative, Customer Satisfaction, Customer Service Support, Expanding Universe, Frustrations, Internet Cable, Internet Connection, Management Strategies, Management Strategy, Problem Resolution, Reputation Management, Tattered Reputation, Timely Manner, Twitter, Unparalleled Customer Service, Wait Times
Posted in Edition 18 | 1 Comment »
September 26th, 2009
You can measure your company’s value by your customer service!
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Tags: Building Customer Loyalty, Business Units, Consumer Satisfaction, Customer Satisfaction, Customer Serv, Customer Service Center, Customer Service Data, Customer Service Representative, Customer Service Satisfaction, Data Suggests That, Declines, Exceptional Customer Service, Fluent English, Gap, Hoagland, Leanne, National Quality Research Center, Net Worth, Organizational Success, Quality Research, Satisfaction Index, Share Prices, University Of Michigan
Posted in Edition 12 | No Comments »
September 26th, 2009
Can we really trust what companies say to us? We look at the ways to avoid meaningless % facts – and let you really make a difference.
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Tags: 12 Months, Ambiguity, Business Process, Cause And Effect, Customer Care Hotline, Customer Satisfaction, Customer Survey, Customer Surveys, Desperate Attempt, Differentiators, Empiric, Empirical Research, Empirical Studies, Intervals, Irregularity, Misinterpretations, Niemeyer, Outstanding Customer Service, Pitfalls, Service Quality, Survey System, Time Spans
Posted in Edition 12 | No Comments »
September 26th, 2009
Is the glass half empty or half full? The definition resides in your customers’ eyes.. Read the rest of this entry »
Tags: Adele, Auto Body, Brain Research, Courtesies, Customer Satisfaction, Financial Aspects, Grievances, Health Care Provider, Health Care Providers, Incompetence, Mediation Sessions, Plaintiffs, Project Solutions, Small Claims Court, Subtleties, Termite, Termite Services, Vendor Service, Volunteer Mediator, Wrongdoing
Posted in Edition 11 | No Comments »
September 26th, 2009
“Our customer satisfaction doubled in comparison to last year”.
“Our customers are the most satisfied throughout the industry”.
“95% of our customers consider our service excellent”. Read the rest of this entry »
Tags: Ambiguity, Business Process, Cause And Effect, Corporate Philosophy, Cust, Customer Care Hotline, Customer Satisfaction, Customer Survey, Customer Surveys, Desperate Attempt, Differentiators, Empiric, Empirical Research, Empirical Studies, Irregularity, Misinterpretations, Outstanding Customer Service, Pitfalls, Service Quality, Survey System, Time Spans
Posted in Edition 11 | No Comments »
September 26th, 2009
Delivery of high quality customer service is, in truth only as complicated as, we the deliverers make it. And my, don’t we often make it complicated.. Read the rest of this entry »
Tags: Blue Chip, Charity, Customer Complaints, Customer Satisfaction, Derision, Ftse 100, Guises, Industry Insight, Insight Data, Internet Service Provision, Life Blood, Market Insight, Market Research, Mobile Telecoms, Obstacles, Perfect Product, Poor Customer, Proje, Quality Customer Service, Shapes
Posted in Edition 10 | No Comments »
September 26th, 2009
Is the glass half empty or half full? The definition resides in your customers’ eyes..
Read the rest of this entry »
Tags: Adele, Auto Body, Brain Research, Courtesies, Customer Satisfaction, Financial Aspects, Grievances, Health Care Provider, Health Care Providers, Incompetence, Inconvenience, Mediation Sessions, Plaintiffs, Project Solutions, Small Claims Court, Subtleties, Termite, Termite Services, Vendor Service, Volunteer Mediator, Wrongdoing
Posted in Edition 10 | No Comments »
September 26th, 2009
If there is one thing that businesses still have to master, it is the art of customer satisfaction.
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Tags: Bad Customer Service, Customer Satisfaction, Customer Service Departments, Customer Service Training, Difficult Customers, Experiences, Frustration, Frustrations, Predicament, Raving Fans, Truth, Vent, War Of Words
Posted in Edition 09 | No Comments »
September 26th, 2009
More than satisfaction, customer emotion is the underpinning factor in the customer experience. Read the rest of this entry »
Tags: Academic Research, Coffee Shop, Colleague, Cup Of Coffee, Customer Experience, Customer Loyalty, Customer Retention, Customer Satisfaction, Emotion, Emotional Reaction, Emotions, Empirical Evidence, Gut Reaction, Instinctive Response, Intuition, Loyalty Card, Pros And Cons, Rational Thought, Reflection, Service Provider, Service Quality, Shopping Centre
Posted in Edition 09 | No Comments »
