September 27th, 2009
If customer experience is a viable differentiation strategy in good times, it is doubly so today. Read the rest of this entry »
Tags: 4p, Conceptualization, Contact Center, Customer Experience, Customer Relationships, Customer Strategy, Differentiation Strategy, Experiences, Fundamental Level, Good Times, Passion, Perspective, Point Of Sale, Quality Service, Tough Times, Value Quality, Wonderful Time
Posted in Edition 16 | No Comments »
September 27th, 2009
Now, more than ever, British SMEs are devoting time, money and effort to improving their customer relationships.
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Tags: 12 Months, Attributes, Better Customer Service, Business Environment, Business Sectors, Customer Insights, Customer Relationships, Decision Makers, Economic Downturn, Loyalty, Market Changes, Personal Touch, Quality Of Service, Respondents, Retail Outlets, Successful Business, Time Money, Tough Times, Uk Smes, World Economy
Posted in Edition 15 | No Comments »
September 27th, 2009
If customer experience is a viable differentiation strategy in good times, it is doubly so today. At a time when most firms will naturally gravitate toward a strategy of cutting back, hunkering down and laying off—because that’s what one is expected to do in hard times. Read the rest of this entry »
Tags: 4p, Conceptualization, Contact Center, Customer Experience, Customer Relationships, Customer Strategy, Differentiation Strategy, Experiences, Fundamental Level, Good Times, Passion, Perspective, Point Of Sale, Quality Service, Tough Times, Value Quality, Wonderful Time
Posted in Edition 15 | No Comments »
September 27th, 2009
The engagement levels of company employees can make all the difference between customer retention and defection.
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Tags: Absenteeism, Cornerstones, Customer Loyalty, Customer Relationships, Customer Retention, Defection, Direction, Downturn, Economic Times, Economy, Employee Engagement, Integrity, Internal Communications, Investments, Key Areas, Milloy, Point Checklist, Recession, Speculation, Strategy Consultant, Workforce, Worry
Posted in Edition 14 | No Comments »
September 26th, 2009
Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers? Read the rest of this entry »
Tags: Building Customer Loyalty, Business B2b, Business Factors, Customer Lifetime Value, Customer Relationships, Customer Retention, Customers Needs, Gimmicks, Influence Consumers, Influence Customer, Key Areas, Loyal Customers, Loyalty Card, Loyalty Programmes, Moulding, Nordstrom, Profitability, Relevant Customer, Time North, Volume Ii
Posted in Edition 07 | No Comments »
