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Published monthly, this magazine provides articles, reports and case studies about the "Voice of the Customer Industry"

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We are on the search for a new SugarCRM partner. To see if you would be a good match, find out more here: http://bit.ly/TF_SugarCRM 2010/07/26
Video & slide deck on how to measure the customer experience http://bit.ly/TFcemslides #VoC 2010/06/02
IBM whitepaper on meeting the demands of the smarter customer http://bit.ly/IBMcem #VoC 2010/06/02
Have you got a formula for reducing queue times? A professor from Taiwan thinks he may have the equation for you! http://bit.ly/queuereduce 2010/06/02
Learn what you need in order to evolve your Voice of the Customer program: http://bit.ly/VoCevolution #VoC 2010/06/02
Article on 5 steps to keeping your customers, and stopping them going to the competition http://bit.ly/5stepsCEM #b2c #VoC 2010/05/31
Aegis taking the case of Customer Experience Management seriously http://bit.ly/aegisCEM #VoC 2010/05/31
Movia releases new Case Study on Customer Experience Management - http://bit.ly/9fC1J6 (via @telefaction) 2010/03/23
The latest edition of www.ReturnOnBehavior.com is now out: http://bit.ly/RoB_Jan - a must read for all marketing professionals! 2010/01/20
GlÃ¦delig jul everyone! To say thank you to our followers, we are offering a chance to win â¬200 in Amazon gift vouchers: http://bit.ly/8ZKnOr 2009/12/22

Facts you cannot ignore as a customer service or marketing manager

September 25th, 2009

If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and “buzz-sentences”… Read the rest of this entry »

Tags: Battleground, Business Leaders, Business Strategy, Call Centers, Customer Experience, Customer Interactions, Customer Loyalty, Customer Projects, Customer Service Conference, Customer Service Conferences, Customer Strategy, Differentiators, Gartner, Ivens, Management Consultants, Marketing Management, Marketing Manager, Phone Experience, Phone Service, Relevant Facts, Service Customer, Sustainable Business
Posted in Edition 02 | No Comments »

Service and marketing facts you cannot ignore

September 25th, 2009

This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.

Read the rest of this entry »

Tags: American Banks, Competitive Advantage, Contact Center, Customer Defection, Customer Experience, Customer Experiences, Customer Projects, Customer Retention, Customer Service Conferences, Customer Service Strategy, Defection Rate, Good Customer Service, Inbound Service, Management Consultants, Manager Marketing, Marketing Management, Marketing Manager, Mckinsey, Retail Bank, S Sales
Posted in Edition 01 | No Comments »

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Facts you cannot ignore as a customer service or marketing manager

Service and marketing facts you cannot ignore

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