June 22nd, 2010
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 24 | No Comments »
June 22nd, 2010
Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read the rest of this entry »
Tags: Administrative Service, Amazing Journey, Customer Experiences, Customer Loyalty, First Job, Health Facility, Health Systems, Healthcare Environments, Healthcare Industry, Healthcare Sectors, Healthcare Settings, Healthcare System, Improved Customer Service, John Goodman, Medical Encounter, Organizational Consultant, Patient Experience, Quality Healthcare, Traditional Customer, Traditional Sense
Posted in Edition 24 | No Comments »
May 26th, 2010
The CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read the rest of this entry »
Tags: Bottom Line, Ceo, Corporate Message, Customer Base, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Management, Customer Service Strategy, Customer Surveys, Danish Company, Downloads, Efficiency, Employee Engagement, Journeys, Measurements, New Business, Presentation, Presentations, Profitability, Satisfaction, Team Of Experts
Posted in Edition 23 | No Comments »
May 21st, 2010
Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read the rest of this entry »
Tags: Administrative Service, Amazing Journey, Customer Experiences, Customer Loyalty, First Job, Health Facility, Health Systems, Healthcare Environments, Healthcare Industry, Healthcare Sectors, Healthcare Settings, Healthcare System, Improved Customer Service, John Goodman, Medical Encounter, Organizational Consultant, Patient Experience, Quality Healthcare, Traditional Customer, Traditional Sense
Posted in Edition 23 | 1 Comment »
May 21st, 2010
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read the rest of this entry »
Tags: Accurate Data, Amp Company, Attitudes, Bain, Business Owner, Business Owners, Customer Evaluation, Customer Loyalty, Customer Satisfaction Survey, Excellent Customer Service, Great Customer Service, High Quality, Highest Quality, Honest Numbers, Maritz, Negative Experience, Occasional Customer, Quality Customer Service, Quality Of Service, Research Methods
Posted in Edition 23 | No Comments »
May 21st, 2010
It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »
Tags: Consumer Expectations, Consumers, Customer Loyalty, Decade, Desires, Expectation, Hotel Room, Leaves, Letdown, Marketing Consultancy, Marketplace Success, New York Marketing, Organization, People, President Robert, Promise, Promises, Reason To Believe, Safety And Security, Service Provider
Posted in Edition 23 | No Comments »
May 21st, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Conversations With People, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Employee Loyalty, Empowerment, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Unpredictable Times
Posted in Edition 23 | No Comments »
April 26th, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Complexity, Conversations With People, Cust, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Elisabeth, Employee Loyalty, Empowerment, Existing Customers, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Survivors, Unpredictable Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Author and Speaker Mark Holmes ask us if customer loyalty is increasing, and looks at how you can keep existing business, or create new sales opportunities. Read the rest of this entry »
Tags: B2b Markets, Customer Loyalty, Customer Testimonials, Decision Makers, Direct Mail, Doing Business, Existing Customers, Harvard Business Review, Initial Phase, Loyalties, Mark Holmes, Mistrust, New Territory, Personal Contacts, Previous Years, Receptivity, Sales Opportunities, Steady Stream, Stellar Reputation, Uncertain Times
Posted in Edition 22 | No Comments »
March 24th, 2010
The science of harnessing customer loyalty and satisfaction is getting very trendy in business. Read the rest of this entry »
Tags: Business Companies, Business Divisions, Business Growth, Company Performance, Core Groups, Customer Feedback, Customer Loyalty, Customer Satisfaction And Loyalty, Detractors, Eight Times, Fred Reichheld, Frontline Employees, Growth And Profitability, Insurance Providers, Net Promoter Score, Nps, Online Retailers, Prominent Business Leaders, Ubiquity, Wireless Carriers
Posted in Edition 21 | No Comments »
