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The latest edition of www.ReturnOnBehavior.com is now out: http://bit.ly/RoB_Jan - a must read for all marketing professionals! 2010/01/20
GlÃ¦delig jul everyone! To say thank you to our followers, we are offering a chance to win â¬200 in Amazon gift vouchers: http://bit.ly/8ZKnOr 2009/12/22
13 facts that you should know about customer service: http://bit.ly/13ffkY 2009/10/07
Close the Gap between Customer Promise and Customer Experience in 4 Steps - http://bit.ly/3tDaqX 2009/10/06
RT @Pjdroberts NZ Oil & Gas named the top on-line communicator - #customerexperience http://bit.ly/NJkSp 2009/10/05
Building Loyalty - 5 Steps to Succeeding in Difficult Times - http://bit.ly/4p8A2D 2009/10/05
Top 10 Reasons Your Proposal Got Rejected http://bit.ly/3iud3b 2009/10/01
F.D.I.C. Says Bank Failures Will Cost $100 Billion http://bit.ly/1weGgH 2009/09/30
Customer Certainty http://bit.ly/2ePpB 2009/09/17
6 Master Strategies to Building Customer Loyalty http://bit.ly/13hgV6 2009/09/14

There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some…. Read the rest of this entry »

Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Tempers, Traditional Focus
Posted in Edition 19 | 1 Comment »

Consumer Behavior Revolution

November 26th, 2009

There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.

Read the rest of this entry »

Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Telefaction, Tempers, Traditional Focus
Posted in Edition 18 | 2 Comments »

New Interest in, and New Tools for Measuring, Customer Satisfaction

September 26th, 2009

There’s new interest in solving an age-old corporate problem: how to measure customer satisfaction. Read the rest of this entry »

Tags: Business Decisions, Checkboxes, Customer Communications, Customer Insights, Customer Intelligence, Customer Relationship Management, Customer Relationship Management Crm, Customer Surveys, Honing, Large Corporations, Measuring Customer Satisfaction, New Tools, Open Ended Questions, Point Of Sale, Point Of Sale Systems, Raw Intelligence, Relational Databases, Tricky Task, True Voice, Voice Of The Customer
Posted in Edition 08 | No Comments »

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New Interest in, and New Tools for Measuring, Customer Satisfaction

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