June 30th, 2010
Tags: Aler, Bad Experience, Best Practices, Capability, Crm System, Customer Company, Customer Experience, Customer Experiences, Customer Profiles, Customer Relationship, Customer Satisfaction, Customer Service Section, Extremes, Feedback Loops, Greenwich Ct, Jai Press, Knowledge Management, Motivation, Operational Level, Optimal Customer, Responsible Employee, Service Encounter, Service Marketing, Significant Impact, Staff Knowledge, System Integration
Posted in Edition 24 | No Comments »
June 22nd, 2010
Are You Carrying on Your Cast Promise? Six Strategies to Adjust your Chump Experiences Expectations. Read the rest of this entry »
Tags: Abduction, Abort, Abundance, Acquaintance, Affiance, Aggregation, Alignment, Alternation, Animal Interactions, Apperception, Believability, Chump, Customer Expectations, Customer Experiences, Gaps, Lippincott Mercer, Loyalty, Organization Research, Poor Advice, Touchpoint, Touchpoints
Posted in Edition 24 | No Comments »
June 22nd, 2010
Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read the rest of this entry »
Tags: Administrative Service, Amazing Journey, Customer Experiences, Customer Loyalty, First Job, Health Facility, Health Systems, Healthcare Environments, Healthcare Industry, Healthcare Sectors, Healthcare Settings, Healthcare System, Improved Customer Service, John Goodman, Medical Encounter, Organizational Consultant, Patient Experience, Quality Healthcare, Traditional Customer, Traditional Sense
Posted in Edition 24 | No Comments »
May 21st, 2010
Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read the rest of this entry »
Tags: Administrative Service, Amazing Journey, Customer Experiences, Customer Loyalty, First Job, Health Facility, Health Systems, Healthcare Environments, Healthcare Industry, Healthcare Sectors, Healthcare Settings, Healthcare System, Improved Customer Service, John Goodman, Medical Encounter, Organizational Consultant, Patient Experience, Quality Healthcare, Traditional Customer, Traditional Sense
Posted in Edition 23 | 1 Comment »
May 21st, 2010
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »
Tags: Business Strategies, Ceo, Climate, Competitiveness, Credit Crunch, Current Situation, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, Honest Communication, Incentives, Interaction, Loyalty, No Doubt, Premium Price, Proximity, Rewards, Uncertain Times
Posted in Edition 23 | No Comments »
April 28th, 2010
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »
Tags: Business Strategies, Ceo, Climate, Competitiveness, Credit Crunch, Current Situation, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, Honest Communication, Incentives, Interaction, Loyalty, No Doubt, Premium Price, Proximity, Rewards, Uncertain Times
Posted in Edition 22 | No Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 16 | No Comments »
September 27th, 2009
In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.
Read the rest of this entry »
Tags: B2c, Behaviours, Bottom Line, Customer Experiences, Customer Loyalty, Customer Value, Detractor, Detractors, Economic Climate, Economic Framework, Financial Impact, Methodology, Negative Word, Net Promoter, New Business, Period Of Time, Promoters, Referral, Referrals, Word Of Mouth
Posted in Edition 16 | No Comments »
September 27th, 2009
In an unfavourable economic climate, companies must focus more than ever on superior customer experiences that retain customers and create positive word-of-mouth (WoM), according to the findings of a Net Promoter-based study into the B2C wireless market by Satmetrix. Read the rest of this entry »
Tags: B2c, Behaviours, Bottom Line, Customer Experiences, Customer Loyalty, Customer Value, Detractor, Detractors, Economic Climate, Economic Framework, Financial Impact, Methodology, Negative Word, Net Promoter, New Business, Period Of Time, Promoters, Quot, Referral, Referrals, Satmetrix, Word Of Mouth
Posted in Edition 15 | No Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 15 | No Comments »
