September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 16 | No Comments »
September 27th, 2009
In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.
Read the rest of this entry »
Tags: B2c, Behaviours, Bottom Line, Customer Experiences, Customer Loyalty, Customer Value, Detractor, Detractors, Economic Climate, Economic Framework, Financial Impact, Methodology, Negative Word, Net Promoter, New Business, Period Of Time, Promoters, Referral, Referrals, Word Of Mouth
Posted in Edition 16 | No Comments »
September 27th, 2009
In an unfavourable economic climate, companies must focus more than ever on superior customer experiences that retain customers and create positive word-of-mouth (WoM), according to the findings of a Net Promoter-based study into the B2C wireless market by Satmetrix. Read the rest of this entry »
Tags: B2c, Behaviours, Bottom Line, Customer Experiences, Customer Loyalty, Customer Value, Detractor, Detractors, Economic Climate, Economic Framework, Financial Impact, Methodology, Negative Word, Net Promoter, New Business, Period Of Time, Promoters, Quot, Referral, Referrals, Satmetrix, Word Of Mouth
Posted in Edition 15 | No Comments »
September 27th, 2009
It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. Read the rest of this entry »
Tags: Business Strategies, Climate, Competitiveness, Credit Crunch, Current Situation, Custo, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, High Quality, Honest Communication, Interaction, Loyalty, No Doubt, Philosophy, Premium Price, Proximity, Rewards, Trategy, Uncertain Times
Posted in Edition 15 | No Comments »
September 26th, 2009
Constant change rules the world and constant changing customer requirements rule your business. Read the rest of this entry »
Tags: Accurate Sense, Business Evolution, Catching The Wind, Changing Preferences, Coincidence, Curves, Customer Environment, Customer Experiences, Customer Loyalty, Customer Requirements, Dynamic Customer, Early Warning, Evolution, Fac, Increase Customer Retention, Loyal Customers, Organizational Aspects, Pace, Product Differentiation, Success And Failure, Track Customer, Winds Of Change
Posted in Edition 10 | No Comments »
September 26th, 2009
Evolution is the best proof for the fact that nothing is stable; constant change rules the world and constant changing customer requirements rule your business. Read the rest of this entry »
Tags: Accurate Sense, Catching The Wind, Changing Preferences, Coincidence, Curves, Customer Environment, Customer Experiences, Customer Loyalty, Customer Requirements, Dynamic Customer, Early Warning, Evolution, Increase Customer Retention, Loyal Customers, Organizational Aspects, Pace, Product Differentiation, Success And Failure, Track Customer, Winds Of Change
Posted in Edition 09 | No Comments »
September 26th, 2009
In business, the words “planning” and “customer-centric” seldom appear in the same paragraph, let alone in the same sentence. Read the rest of this entry »
Tags: Customer Activities, Customer Centricity, Customer Experience, Customer Experiences, Factories, Frustration, Functional Activity, Global Company, Grandmother, Jan Carlzon, Operational Capabilities, Operational Expenditures, Operational Planning, Opex, Osmosis, Paragraph, Performance Metrics, Poor Customer, Root Cause, Sas, Scandinavian Airlines, Value Customers
Posted in Edition 05 | No Comments »
September 26th, 2009
These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Read the rest of this entry »
Tags: Adele, American Banks, Contact Center, Customer Defection, Customer Experience, Customer Experiences, Customer Loyalty, Customer Retention, Customer Satisfaction, Customer Service Strategy, Defection Rate, Dissatisfied Customers, Existing Customers, Good Customer Service, Inbound Service, Mckinsey, Retail Bank, S Sales, Six Times, Typical Company, Unhappy Customers
Posted in Edition 05 | No Comments »
September 26th, 2009
The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees on the frontline. Read the rest of this entry »
Tags: Continuous Basis, Customer Experience, Customer Experiences, Customer Service Employees, Effective Tools, Employee Motivation, Energy Company, Front Runners, Insurance Company, Marketing Efforts, Monitoring Systems, Motivating Employees, Oil Energy, Performance Quality, Proper Tools, Quality Customer, Sales Representative, Team Managers, Telephone Systems, Work Environment
Posted in Edition 05 | No Comments »
September 26th, 2009
Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met? Read the rest of this entry »
Tags: 4 Steps, Cornerstones, Customer Experience, Customer Experiences, Customer Promise, Gap, Interaction, Listening To The Voice Of The Customer, Marketing Campaigns, Marketing Plans, Marketing Service, Mass Communication, Moment Of Truth, Personal Interactions, Point Of Contact, Response Time, Sales Marketing, Service Organization, Voice Of The Customer, Wheel
Posted in Edition 04 | No Comments »
