June 30th, 2010
Tags: Aler, Bad Experience, Best Practices, Capability, Crm System, Customer Company, Customer Experience, Customer Experiences, Customer Profiles, Customer Relationship, Customer Satisfaction, Customer Service Section, Extremes, Feedback Loops, Greenwich Ct, Jai Press, Knowledge Management, Motivation, Operational Level, Optimal Customer, Responsible Employee, Service Encounter, Service Marketing, Significant Impact, Staff Knowledge, System Integration
Posted in Edition 24 | No Comments »
June 22nd, 2010
Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read the rest of this entry »
Tags: Amp, Attitude, Climate, Comm, Customer Centric, Customer Experience, Customer Retention Strategy, Doing Business, Exact Specifications, Excellent Customer Service, Exceptional Customer Service, Good Customer Service, Hr Consultancy, Indifference, Investment, Job Requirements, Lifeblood, Managing Director, Monopoly, Providing Excellent Customer Service, Second To None, Toojays
Posted in Edition 24 | No Comments »
June 22nd, 2010
Fredrik Abildtrup, the CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read the rest of this entry »
Tags: Ceo, Customer Base, Customer Experience, Journeys, New Business, Presentation, Presentations, Satisfaction
Posted in Edition 24 | No Comments »
May 26th, 2010
The CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read the rest of this entry »
Tags: Bottom Line, Ceo, Corporate Message, Customer Base, Customer Experience, Customer Experience Management, Customer Loyalty, Customer Management, Customer Service Strategy, Customer Surveys, Danish Company, Downloads, Efficiency, Employee Engagement, Journeys, Measurements, New Business, Presentation, Presentations, Profitability, Satisfaction, Team Of Experts
Posted in Edition 23 | No Comments »
May 21st, 2010
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »
Tags: Business Strategies, Ceo, Climate, Competitiveness, Credit Crunch, Current Situation, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, Honest Communication, Incentives, Interaction, Loyalty, No Doubt, Premium Price, Proximity, Rewards, Uncertain Times
Posted in Edition 23 | No Comments »
May 21st, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Conversations With People, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Employee Loyalty, Empowerment, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Unpredictable Times
Posted in Edition 23 | No Comments »
April 28th, 2010
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. Read the rest of this entry »
Tags: Business Strategies, Ceo, Climate, Competitiveness, Credit Crunch, Current Situation, Customer Experience, Customer Experiences, Emotions, Existing Customers, Hassle, Honest Communication, Incentives, Interaction, Loyalty, No Doubt, Premium Price, Proximity, Rewards, Uncertain Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources. Read the rest of this entry »
Tags: Bain, Bob Whitman, Breck, Complexity, Conversations With People, Cust, Customer Experience, Customer Loyalty, Customer Satisfaction, Customer Value, Distractions, Elisabeth, Employee Loyalty, Empowerment, Existing Customers, Goodman, Intelligent Approach, Keeping Score, Piling, Predictable Results, Process Improvement, Senior Executives, Stephen R Covey, Survivors, Unpredictable Times
Posted in Edition 22 | No Comments »
April 26th, 2010
Daniel Alcorn looks at 5 statistics you should consider before creating your next marketing strategy. Read the rest of this entry »
Tags: Alcorn, American Society For Quality, Business Income, Customer Experience, Customer Retention, Customer Satisfaction, Data Source, Economic Downturn, Edge Of Chaos, Eight Times, Emmett C Murphy, Forrester Research, Indifference, Lowenstein, Marketing Strategy, Modelers, Proactive Steps, Research Statistics, Slowdown, Usability Initiatives
Posted in Edition 22 | No Comments »
March 24th, 2010
Daniel Alcorn looks at 5 statistics you should consider before creating your next marketing strategy. Read the rest of this entry »
Tags: Alcorn, American Society For Quality, Business Income, Customer Experience, Customer Retention, Customer Satisfaction, Data Source, Economic Downturn, Edge Of Chaos, Eight Times, Emmett C Murphy, Forrester Research, Indifference, Lowenstein, Marketing Strategy, Modelers, Proactive Steps, Research Statistics, Slowdown, Usability Initiatives
Posted in Edition 21 | 1 Comment »
