Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the ‘Customer Experience Impact Survey’. Read the rest of this entry »
Tags: Company Policies, Company Share Prices, Consumer Boycotts, Consumer Campaigns, Consumer Empowerment, Consumer Experiences, Countermeasure, Customer Service Problems, Facebook, Impact Survey, Poor Customer, Pressure Groups, Returns Refunds, Rightnow Technologies, Social Networking Site, Social Networking Sites, Social Web, Study Also Found That, Twitter, Uk Adults, Uk Consumers
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