Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. Read the rest of this entry »
5 Steps to Keeping Your Customers
April 26th, 2010Tags: 5 Steps, American Society Of Quality, Ceo, Communication Channels, Continuous Feedback, Credit Crunch, Critical Situation, Customer Relationship, Customer Retention, Economic Crisis, Effective Communication, Existing Customers, Experiences, Financial Turmoil, First Contact, Hunting, Indifference, Lifetime, Reputation, Surveys, Voice Of The Customer
Posted in Edition 22 | No Comments »
5 Steps to Keeping Your Customers
March 24th, 2010Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? Read the rest of this entry »
Tags: 5 Steps, American Society Of Quality, Communication Channels, Continuous Feedback, Credit Crunch, Critical Situation, Customer Relationship, Customer Retention, Economic Crisis, Effective Communication, Existing Customers, Experiences, Financial Turmoil, First Contact, Hunting, Indifference, Lifetime, Reputation, Surveys, Voice Of The Customer
Posted in Edition 21 | 1 Comment »
Consumer Behavior Revolution
January 19th, 2010There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some…. Read the rest of this entry »
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Tempers, Traditional Focus
Posted in Edition 19 | 2 Comments »
Consumer Behavior Revolution
November 26th, 2009There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks.
Tags: Business To Consumer, Collection Methodology, Communication Channels, Competitive Advantage, Consumer Behavior, Customer Experience, Customer Intelligence, Evangelists, Experience Data, Facebooking, Focus Groups, Mainstream Media, Mass Communication, No Doubt, Perceptions, Phone Interviews, Similar Products, Social Networks, Telefaction, Tempers, Traditional Focus
Posted in Edition 18 | 2 Comments »
Why customers love to complain
September 27th, 2009Complaining, complaining, complaining…more and more people are complaining about everything.
Tags: 3g, Amazon, Anger, Apple, Catch 22, Communication Channels, Constructive Criticism, Customer Complaints, Customer Input, Dogpile, Free Software Upgrades, Interplay, Iphone, Market Transparency, Marketer, Raising The Bar, Satisfaction, Seth Godin, Speedy Delivery, Unhappy Customers
Posted in Edition 14 | No Comments »
Why customers love to complain
September 26th, 2009Complaining, complaining, complaining…more and more people are complaining about everything. Read the rest of this entry »
Tags: 3g, Amazon, Anger, Apple, Catch 22, Communication Channels, Constructive Criticism, Customer Complaints, Customer Input, Dogpile, Free Software Upgrades, Interplay, Iphone, Market Transparency, Marketer, Raising The Bar, Satisfaction, Seth Godin, Speedy Delivery, Unhappy Customers
Posted in Edition 13 | No Comments »