September 26th, 2009
Can we really trust what companies say to us? We look at the ways to avoid meaningless % facts – and let you really make a difference.
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Tags: 12 Months, Ambiguity, Business Process, Cause And Effect, Customer Care Hotline, Customer Satisfaction, Customer Survey, Customer Surveys, Desperate Attempt, Differentiators, Empiric, Empirical Research, Empirical Studies, Intervals, Irregularity, Misinterpretations, Niemeyer, Outstanding Customer Service, Pitfalls, Service Quality, Survey System, Time Spans
Posted in Edition 12 | No Comments »
September 26th, 2009
“Our customer satisfaction doubled in comparison to last year”.
“Our customers are the most satisfied throughout the industry”.
“95% of our customers consider our service excellent”. Read the rest of this entry »
Tags: Ambiguity, Business Process, Cause And Effect, Corporate Philosophy, Cust, Customer Care Hotline, Customer Satisfaction, Customer Survey, Customer Surveys, Desperate Attempt, Differentiators, Empiric, Empirical Research, Empirical Studies, Irregularity, Misinterpretations, Outstanding Customer Service, Pitfalls, Service Quality, Survey System, Time Spans
Posted in Edition 11 | No Comments »
