November 26th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability.. Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Expectation, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 18 | No Comments »
September 27th, 2009
Spending time getting to know your customers will help you reap long term benefits in profitability..
Read the rest of this entry »
Tags: Building Customer Loyalty, Compassion, Current State, Customer Service, Desires, Dime A Dozen, Focus, Hospitality, Master Strategies, Master Strategy, New President, Next Level, Patient Ear, People, Profitability, Smile, Spending Time, State Of The Economy, Unemployment
Posted in Edition 17 | 1 Comment »
September 26th, 2009
You can measure your company’s value by your customer service!
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Tags: Building Customer Loyalty, Business Units, Consumer Satisfaction, Customer Satisfaction, Customer Serv, Customer Service Center, Customer Service Data, Customer Service Representative, Customer Service Satisfaction, Data Suggests That, Declines, Exceptional Customer Service, Fluent English, Gap, Hoagland, Leanne, National Quality Research Center, Net Worth, Organizational Success, Quality Research, Satisfaction Index, Share Prices, University Of Michigan
Posted in Edition 12 | No Comments »
September 26th, 2009
Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers? Read the rest of this entry »
Tags: Building Customer Loyalty, Business B2b, Business Factors, Customer Lifetime Value, Customer Relationships, Customer Retention, Customers Needs, Gimmicks, Influence Consumers, Influence Customer, Key Areas, Loyal Customers, Loyalty Card, Loyalty Programmes, Moulding, Nordstrom, Profitability, Relevant Customer, Time North, Volume Ii
Posted in Edition 07 | No Comments »
September 25th, 2009
Bright produce the leading benchmarking survey for customer contact centres in the Nordic countries.
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Tags: Agent Productivity, Audits, Banking Sector, Benchmarking Survey, Building Customer Loyalty, Call Centres, Correlations, Customer Contact Centres, Fcr, First Contact, Inbound Calls, Internal Quality, Kpi, Nordic Countries, Operational Costs, Quality Metrics, Ready Time, Root Cause, Self Service, Templates
Posted in Edition 02 | No Comments »
