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	<title>Return on Behavior Magazine &#187; Better Customer Service</title>
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	<link>http://www.returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals who go that extra mile for knowledge</description>
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		<title>Tough times mean the customer is king once again</title>
		<link>http://www.returnonbehavior.com/tough-times-mean-the-customer-is-king-once-again/</link>
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		<pubDate>Sun, 27 Sep 2009 19:37:43 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Edition 15]]></category>
		<category><![CDATA[12 Months]]></category>
		<category><![CDATA[Attributes]]></category>
		<category><![CDATA[Better Customer Service]]></category>
		<category><![CDATA[Business Environment]]></category>
		<category><![CDATA[Business Sectors]]></category>
		<category><![CDATA[Customer Insights]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Decision Makers]]></category>
		<category><![CDATA[Economic Downturn]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[Market Changes]]></category>
		<category><![CDATA[Personal Touch]]></category>
		<category><![CDATA[Quality Of Service]]></category>
		<category><![CDATA[Respondents]]></category>
		<category><![CDATA[Retail Outlets]]></category>
		<category><![CDATA[Successful Business]]></category>
		<category><![CDATA[Time Money]]></category>
		<category><![CDATA[Tough Times]]></category>
		<category><![CDATA[Uk Smes]]></category>
		<category><![CDATA[World Economy]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=795</guid>
		<description><![CDATA[Now, more than ever, British SMEs are devoting time, money and effort to improving their customer relationships. 

Though, it is still evident that specific attention is needed in many areas to ensure that their investments are not wasted, according to the &#8216;Customer Kings 2009&#8242; report published by Cisco.
The survey of 1,000 senior decision makers from [...]]]></description>
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