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	<title>Return on Behavior Magazine &#187; Battleground</title>
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	<link>http://www.returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals who go that extra mile for knowledge</description>
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		<title>Is Behavioural Science a Key to Luxury Loyalty?</title>
		<link>http://www.returnonbehavior.com/is-behavioural-science-a-key-to-lxury-loyalty/</link>
		<comments>http://www.returnonbehavior.com/is-behavioural-science-a-key-to-lxury-loyalty/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 20:39:12 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Edition 13]]></category>
		<category><![CDATA[Auto Makers]]></category>
		<category><![CDATA[Auto Market]]></category>
		<category><![CDATA[Automotive Marketing]]></category>
		<category><![CDATA[Battleground]]></category>
		<category><![CDATA[Car Manufacturers]]></category>
		<category><![CDATA[Car Owners]]></category>
		<category><![CDATA[Credit Crunch]]></category>
		<category><![CDATA[Declining Market]]></category>
		<category><![CDATA[Economic Crisis]]></category>
		<category><![CDATA[Financial Environment]]></category>
		<category><![CDATA[Human Relationships]]></category>
		<category><![CDATA[Loyalists]]></category>
		<category><![CDATA[Luxury Auto]]></category>
		<category><![CDATA[Luxury Brand]]></category>
		<category><![CDATA[Luxury Car Market]]></category>
		<category><![CDATA[Mercedes Benz]]></category>
		<category><![CDATA[Micromass Communications]]></category>
		<category><![CDATA[Name Of The Game]]></category>
		<category><![CDATA[Recession Proof]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

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		<description><![CDATA[Although the luxury car market has historically been considered &#8216;recession proof&#8217;, the current economic crisis has sent many makers&#8217; sales plummeting. 
Mercedes Benz, BMW and Lexus all reporting losses in September and October 2008, according to MicroMass Communications.
With the ongoing credit crunch, many car manufacturers are being forced to rethink some of the old rules [...]]]></description>
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		<title>Facts you cannot ignore as a customer service or marketing manager</title>
		<link>http://www.returnonbehavior.com/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/</link>
		<comments>http://www.returnonbehavior.com/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 19:43:49 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Edition 02]]></category>
		<category><![CDATA[Battleground]]></category>
		<category><![CDATA[Business Leaders]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Interactions]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Projects]]></category>
		<category><![CDATA[Customer Service Conference]]></category>
		<category><![CDATA[Customer Service Conferences]]></category>
		<category><![CDATA[Customer Strategy]]></category>
		<category><![CDATA[Differentiators]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[Ivens]]></category>
		<category><![CDATA[Management Consultants]]></category>
		<category><![CDATA[Marketing Management]]></category>
		<category><![CDATA[Marketing Manager]]></category>
		<category><![CDATA[Phone Experience]]></category>
		<category><![CDATA[Phone Service]]></category>
		<category><![CDATA[Relevant Facts]]></category>
		<category><![CDATA[Service Customer]]></category>
		<category><![CDATA[Sustainable Business]]></category>

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		<description><![CDATA[If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and &#8220;buzz-sentences&#8221;&#8230;
For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. This page will be complemented/updated successively, and from 2007 you can expect to find links to TeleFaction&#8217;s own [...]]]></description>
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