February 15th, 2010
We love this model – created by Harvard Business School professor James Heskett and developed by the likes of Xerox and Intuit. Read the rest of this entry »
Tags: Apostles, Best Friends, Customer Base, Customer Loyalty, Good Word, Harvard Business School, Heskett, Hostages, Interesting Research, Internet Age, Intuit, Mercenaries, Monopoly, Professor James, Sasser, Satisfaction, School Professor, Terrorists, Word Of Mouth, Xerox
Posted in Edition 20 | No Comments »
January 19th, 2010
We love this model – created by Harvard Business School professor James Heskett and developed by the likes of Jones, Sasser, Xerox and Intuit. Read the rest of this entry »
Tags: Apostles, Best Friends, Customer Base, Customer Loyalty, Good Word, Harvard Business School, Heskett, Hostages, Interesting Research, Internet Age, Intuit, Mercenaries, Monopoly, Professor James, Sasser, Satisfaction, School Professor, Terrorists, Word Of Mouth, Xerox
Posted in Edition 19 | No Comments »
