Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read the rest of this entry »
5 minutes on the value of customer service
June 22nd, 2010Where Legendary Customer Service Begins
September 27th, 2009It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »
Where Legendary Customer Service Begins
September 27th, 2009It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..
Going Beyond Behavioral Loyalty
September 26th, 2009Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are different types of loyalty-qualities. Read the rest of this entry »