Focusing on your target customer
In today’s highly competitive world, there is a natural tendency to focus on the product or service, to somehow update it or improve it so you can stay one step ahead of your competition. Read this »
The one measure of customer satisfaction on the Web
Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise. Read this »
5 minutes on the value of customer service
Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read this »
6 steps to Improve Customer Service Right Now
We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). Read this »
Align Customer Experiences With Expectations by Using 6 Proven Strategies
Are You Carrying on Your Cast Promise? Six Strategies to Adjust your Chump Experiences Expectations. Read this »
Measuring customer experience
Fredrik Abildtrup, the CEO of TeleFaction discusses how you can measure the customer experience effectively to produce true levels of satisfaction. Read this »
Your Customer Service: It’s Not As Good As You Think
Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative. Are your customers satisfied? Read this »
The Gravity of Customer Experience Enhancement
Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business. Read this »